SIGNL4 Integration with Jira Software

Jira Software is an issue tracking product developed by Atlassian. SIGNL4 offers a two-way connector app for Jira. When a new ticket is created in Jira, an alert is automatically sent to the corresponding SIGNL4 mobile team. If the alert is acknowledged, annotated or closed in the SIGNL4 app, these changes are also reflected in the Jira ticket. An update of the Jira ticket can also close an alarm in SIGNL4.

The Jira Service Management connector app makes 2-way integration with Jira Service Management a child’s play and responding to service desk tickets can be done conveniently via the SIGNL4 mobile app.

Feature overview

  • Forwarding tickets of your choice to SIGNL4
  • Status synchronization between both systems
  • Agent assignment when Signl is acknowledged and or closed
  • Issue notes on status changes in SIGNL4
  • User friendly display of linked items

How does it work?

The connector communicates with the Jira Service Management API to read ticket details or to update them. According permissions must be enabled in the role that gets assigned to the user account that you create for SIGNL4 in Jira.

In SIGNL4 you create a new connector integration “Jira Service Management”. Here you configure the connector and enter your data. You will find a description as a tooltip directly on the configuration page. The following data is particularly important.

Instance URL: The URL of your Jira instance, for example:

Email address: Your email address for your Jira account.

API token: An API token for the Jira account. More information about this can be found here.

After saving, current (last hour) tickets are retrieved from Jira and an alert is sent to the appropriate SIGNL4 team.

The alert in SIGNL4 might look like this.

SIGNL4 Alert

Learn more at Last update: 2024-06-21 11:36.